Maintenance

Dear Customer,

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
28 06 2024 0935 - 1235

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of s...

MS3 are performing planned maintenance activity on Friday 28th June.

Date and time of Change:
Friday 28th June from 09:00 until 17:00

Description of the work:
New carrier pole installed, 3 new spans to existing customers, taking cable to the CTU, and cut old cable off and splice new cable, recommissioning required by NOC while Ops remove old equipment.

Expected Impact:
Customer impact expected later in the day, ETA 15:00 for not more than an hour (time it takes for recommission t...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
27 06 2024 11:05 - 14:10

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Thank ...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
0900 - 1200

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3 HRS* interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Thank you for y...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
25 06 2024 1430 - 16:30

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers experience up to 2 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Thank y...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
2024-06-25 14:20 - 15:20

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 1 HOUR interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
2024-06-25 13:00-14:00

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 1 HOUR interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
25 06 2024 1150 - 1450

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Thank...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
25/06/24 FROM 11:10 TO 13:10

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 2HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
24 06 2024 - 1335 - 1535

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 2 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Tha...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
24 06 2024 1205 - 1405

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 2 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Than...

MS3 are performing planned maintenance to a number of poles in your area, following malicious damage to equipment in the area.

Date and time (from and to) of Change:
From 08:00 until 18:00 on 21st June and from 08:00 until 18:00 on 22nd June

Description of the work:
Engineers will be repositioning pole cables. Customers located in HU9 may experience interruption to their service, we do not foresee any interruptions however due to the nature of the work there may be unexpected interru...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU13 area.

Date and time (from and to) of Change:
21 06 2024 1640 - 1840

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU13 may experience up to 2 HOURS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
21 06 2024 1455 - 1655

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 2 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU9 area.

Date and time (from and to) of Change:
2024-06-21 14:40 - 18:30

Description of the work:
Feed cable to multiple FATs has snapped and needs replacing. Customers located in HU9 may experience up to 3 HOURS 50 MINS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of sche...

MS3 are performing planned maintenance to a number of poles in your area, following malicious damage to equipment in the area.

Date and time (from and to) of Change:
From 08:00 until 18:00 on 21st June and from 08:00 until 18:00 on 22nd June

Description of the work:
Engineers will be repositioning pole cables. Customers located in HU9 may experience interruption to their service, we do not foresee any interruptions however due to the nature of the work there may be unexpected interru...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU6 area.

Date and time (from and to) of Change:
20 06 2024 15:55 - 17:55

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU6 may experience up to 2 HOURS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of sched...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
20 06 2024 14:45 - 17:45

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 3 HOURS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
20 06 2024 - 14:40-15:40

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 1 HOUR interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5.

Date and time (from and to) of Change:
20 06 2024 - 11:45 - 13:45

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 2 HOURS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

As part of MS3 on-going network improvements we are implementing a change to amend the path of our core traffic following the installation of a new 100G capacity link.

Date and time of Change:
Thursday 20th June at 00:00 until 02:00

Description of the work:
Core Network configuration change. There is no expected impact to services.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
19 06 2024

1450 - 1650

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 2 hours interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
19 06 2024

1315 - 1615

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers located in may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of sche...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
19/06/2024
1130 - 1430

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
19/06/2024

1000 - 1200

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 2 HOURS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
2024-06-14 10:30 - 12:00

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 1 HOUR 30 MINS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedul...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
16:00-17:00 11/06/2024

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 1 HOUR interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
11/06/24 FROM 12:45 TO 15:45

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
15:30 - 16:30 10/05/2024

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 1 HOUR interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
14:30 - 15:30

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 1 HOUR interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Following several brief outages experienced on our Virgin Media (VM) circuit, VM have recommended a full end to end test of the circuit and equipment. VM will perform diagnostics to help resolve the repeat outages we have encountered.

Date and time of Change:
Thursday 6th June from 00:01 until 06:00

Description of the work:
Full end to end testing and swapping of SFPs at x2 locations during change window, monitor for errors. There will be reduced resiliency on the MS3 network, and som...

MS3 have been advised by our 3rd party that they will be performing emergency maintenance this evening.

Date and time of Change:
Tuesday 4th June from 21:00 until 05:00 on Wednesday 5th June.

Description of the work:
Network Infrastructure maintenance on an existing joint. It is not expected that this work will cause any disruption, however we want to provide notification of risk on our network.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
23/07/24 FROM 14:55 TO 17:55

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU10 area.

Date and time (from and to) of Change:
23/07/24 FROM 09:00 TO 13:00

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU10 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU4 area.

Date and time (from and to) of Change:
22/07/24 FROM 16:55 TO 18:55

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU4 may experience up to 2HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
22/07/24 FROM 16:10 TO 18:10

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 2HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
2024-07-22 15:35 - 17:35

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 2 HOURS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 2HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU13 area.

Date and time (from and to) of Change:
18/07/2024 12:50 - 15:50

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU13 may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Thank you for your support.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU4 area.

Date and time (from and to) of Change:
16/07/24 FROM 09:30 TO 12:30

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU4 may experience up to 3HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
12/07/24 FROM 14:45 TO 17:45

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 3HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
09/07/2024 11:35 - 14:35

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 4 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
08/0702024 1400 - 1700

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Thank you for yo...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure .

Date and time (from and to) of Change:
05/07/24 FROM 15:25 TO 18:25

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Thank you for...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU6 area.

Date and time (from and to) of Change:
2024-07-04 15:45 - 17:00

Expected Impact:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU6 9NT may experience up to 1 HOUR 15 MINS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of sc...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
03 07 2024 0930 - 1130

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 2 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance on Tuesday 2nd July at 09:30 until 10:30, this is not expected to impact any customers, MS3 are sharing for information only.

Date and time of Change:
Tuesday 2nd July 2024 from 09:30 until 10:30.

Description of the work:
A new UPS will be installed into CAB HUL109.

Expected Impact:
No impact is expected

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
15:10 - 18:10

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
30/08/2024 - 10:45 - 14:45

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 4 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
29/08/24 FROM 10:30 TO 13:30

Expected Impact:
Customers located in HU5 may experience up to 3HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
29/08/24 FROM 09:50 TO 12:50

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 3HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU4 area.

Date and time (from and to) of Change:
28/08/24 FROM 12:25 TO 16:25

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU4 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU5 area.

Date and time (from and to) of Change:
27/08/24 FROM 11:00 TO 18:00

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU5 may experience up to 7HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
23/08/24 FROM 09:25 TO 11:25

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 2HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
22/08/24 FROM 10:10 TO 13:10

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 3HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure.

Date and time (from and to) of Change:
2024-08-15 10:55 - 11:55

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network.

Expected Impact:
Customers may experience up to 1 HOUR interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

Thank you fo...

MS3 are performing emergency maintenance, to improve the quality and stability our infrastructure in the HU4 area.

Date and time (from and to) of Change:
13/08/2024 - 0900 - 1500

Description of the work:
Essential maintenance is required to improve the quality of the MS3 network. Customers located in HU4 may experience up to 6 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.

MS3 will be carrying out core migration activity, upgrading network infrastructure and re-routing traffic to utilise new hardware.

Date and time of Change:
Wednesday 7th August from 00:01 until 03:00.

Description of the work:
Migration to new network equipment and configuration to reroute traffic. Customers may observe network degradation for up to 30 minutes during the change window.

MS3 will be carrying out Emergency Maintenance tomorrow at 08:30.

Date and time of Change:
Thursday 1st August at 08:30, until 11:00.

Description of the work:
Replacement of UPS batteries. The work is not expected to cause any interruption to service, however with any work of this nature, there is a small risk of impact.