Maintenance
Emergency Maintenance
Resolved Oct 31 at 09:30am GMT
MS3 are performing emergency maintenance, to replace equipment in the HU5 area.
Date and time (from and to) of Change:
31/10/24 FROM 09:30 TO 12:30
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU5 may experience up to 3HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 30 at 04:10pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU5 area.
Date and time (from and to) of Change:
16:10 - 18:10
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU5 may experience up to 2 HRS** interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 30 at 03:40pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU5 area.
Date and time (from and to) of Change:
30/10/24 FROM 15:40 TO 17:40
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU5 may experience up to 2HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 25 at 10:20am BST
MS3 are performing emergency maintenance, to replace equipment
Date and time (from and to) of Change:
25/10/24 FROM 10:20 TO 14:20
Description of the work:
FDT - 1-4 splitter replacement to improve the quality and stability of the MS3 network
Expected Impact:
Customers may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Thank you for your support.
Emergency Maintenance
Resolved Oct 24 at 04:30pm BST
MS3 are performing emergency maintenance, to replace equipment in the HU13 area.
Date and time (from and to) of Change:
24/10/2024 16:30 - 18:30
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU13 may experience up to 2 HRS** interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 23 at 09:30am BST
MS3 have been asked to remove a pole that may have caused damage to a waste pipe, customers services will be relocated to a new pole across the road.
Date and time of Change:
Wednesday 23rd October starting at 09:30 until 15:30.
Description of the work:
Removal of existing pole and connectivity of fibre to new pole.
Expected Impact:
It is expected that customers will experience a loss of service for up to 6 hours while the fibre is relocated to the new pole, we will endeavour to complete ...
Emergency Maintenance
Resolved Oct 21 at 03:30pm BST
MS3 are performing emergency maintenance, to replace equipment in the HU8 area.
Date and time (from and to) of Change:
21/11/2024 15:30 - 18:30
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU8 may experience up to 3 HRS** interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 21 at 10:05am BST
MS3 are performing emergency maintenance, to replace equipment.
Date and time (from and to) of Change:
21/10/2024 - 10:05 - 15:05
Description of the work:
FAT - 1-8 splitter replacement to improve the quality and stability of the MS3 network.
Expected Impact:
Customers may experience up to 5 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Thank you for your support.
Emergency Maintenance
Resolved Oct 21 at 09:30am BST
MS3 are performing emergency maintenance, to replace equipment.
Date and time (from and to) of Change:
21/10/2024 - 09:30 - 15:30
Description of the work:
FAT - 1-8 splitter replacement to improve the quality and stability of the MS3 network.
FDT - 1-4 splitter replacement to improve the quality and stability of the MS3 network
Expected Impact:
Customers may experience up to 6 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may ...
Emergency Maintenance
Resolved Oct 18 at 08:00am BST
MS3 are performing emergency maintenance, to replace equipment.
Date and time (from and to) of Change:
18/10/24 FROM 08:00 TO 17:00
Description of the work:
TRACE AND TEST - Testing an incoming fibre further back in the network to trace a fault.
Expected Impact:
Customers may experience up to 9HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Thank you for your support.
Emergency Maintenance
Resolved Oct 17 at 02:20pm BST
MS3 are performing emergency maintenance, to replace equipment in the HU5 area.
Date and time (from and to) of Change:
17/10/24 FROM 14:20 TO 18:20
Description of the work:
1-4 splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU5 may experience up to ENTER TOTAL TIME IN 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 16 at 01:00pm BST
MS3 are performing emergency maintenance, to replace equipment in the HU9 area.
Date and time (from and to) of Change:
16/10/2024 - 13:00 - 18:00
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU9 may experience up to 5 HRS** interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 16 at 12:00pm BST
MS3 are performing emergency maintenance, to replace equipment in the HU4 area.
Date and time (from and to) of Change:
16/10/24 FROM 12:00 TO 18:00
Description of the work:
Testing an incoming fibre further back in the network to trace a fault. Customers located in HU4 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 15 at 12:45pm BST
MS3 are performing emergency maintenance, to replace equipment in the HU5 area.
Date and time (from and to) of Change:
15/10/24 FROM 12:45 TO 18:45
Description of the work:
1-4 splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU5 may experience up to 6HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 15 at 11:30am BST
MS3 are performing emergency maintenance, to replace equipment in the HU5 area.
Date and time (from and to) of Change:
15/10/24 FROM 11:30 TO 17:30
Description of the work:
Re-cabling between the FDT and OLT to improve the quality and stability of the MS3 network. Customers located in HU5 may experience up to 6HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 15 at 08:00am BST
MS3 are performing emergency maintenance, to replace equipment.
Date and time (from and to) of Change:
15/10/24 FROM 08:00 TO 14:00
Description of the work:
FAT - 1-8 splitter replacement to improve the quality and stability of the MS3 network.
Expected Impact:
Customers may experience up to 5HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Thank you for your support.
Emergency Maintenance
Resolved Oct 15 at 08:00am BST
MS3 are performing emergency maintenance, to replace equipment in the HU9 area.
Date and time (from and to) of Change:
15/10/24 FROM 08:00 TO 18:00
Description of the work:
Re-cabling between the FDT and OLT to improve the quality and stability of the MS3 network. Customers located in HU9 may experience up to 10HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 14 at 08:00am BST
MS3 are performing emergency maintenance, to replace equipment in the HU5 area.
Date and time (from and to) of Change:
14/10/24 FROM 08:00 TO 13:00
Description of the work:
1-4 splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU5 may experience up to 5HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 11 at 12:55pm BST
MS3 are performing emergency maintenance, to replace equipment in the HU4 area.
Date and time (from and to) of Change:
11/10/24 FROM 12:55 TO 16:55
Description of the work:
1-8 splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU4 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 09 at 11:15am BST
MS3 are performing emergency maintenance, to replace equipment in the DN20 area.
Date and time (from and to) of Change:
09/10/24 FROM 11:15 TO 18:15
Description of the work:
TRACE AND TEST - Testing an incoming fibre further back in the network to trace a fault. Customers located in DN20 may experience up to 5HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 09 at 10:00am BST
MS3 are performing emergency maintenance, to replace equipment in the HU3 area.
Date and time (from and to) of Change:
09/10/2024 10:00 - 15:00
Description of the work:
Re-cabling between the FAT and FDT to improve the quality and stability of the MS3 network. Customers located in HU3 may experience up to 5 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 09 at 08:50am BST
MS3 are performing emergency maintenance, to replace equipment.
Date and time (from and to) of Change:
09/10/24 FROM 08:50 TO 14:50
Description of the work:
TRACE AND TEST - Testing an incoming fibre further back in the network to trace a fault.
Expected Impact:
Customers may experience up to 6HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Thank you for your support.
Emergency Maintenance
Resolved Oct 04 at 10:30am BST
MS3 are performing emergency maintenance, to replace equipment in the HU6 area.
Date and time (from and to) of Change:
04/10/24 FROM 10:30 TO 14:30
Description of the work:
Re-cabling between the FAT and FDT to improve the quality and stability of the MS3 network. Customers located in HU6 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 03 at 12:15pm BST
MS3 are performing emergency maintenance, to replace equipment in the HU5 area.
Date and time (from and to) of Change:
03/10/24 FROM 12:15 TO 16:15
Description of the work:
splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU5 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Planned Maintenance
Resolved Oct 02 at 08:30am BST
MS3 will be replacing an Optic to fix a fault.
Date and time of Change:
Wednesday 2nd October 2024 starting at 08:30 and completing at 09:30.
Description of the work:
Replacement of an N1 Optic.
Expected Impact:
Customers will lose connectivity for up to 10 minutes during the outage window.
Emergency Maintenance
Resolved Oct 01 at 12:25pm BST
MS3 are performing emergency maintenance, to replace equipment in the HU4 area.
Date and time (from and to) of Change:
01/10/2024 12:25 - 15:25
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU4 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 01 at 12:15pm BST
MS3 are performing emergency maintenance, to replace equipment in the HU3 area.
Date and time (from and to) of Change:
01/10/24 FROM 12:15 TO 16:15
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU3 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Oct 01 at 11:45am BST
MS3 are performing emergency maintenance, to replace equipment in the HU13 area
Date and time (from and to) of Change:
01/10/2024 11:45 - 14:45
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU13 may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 27 at 11:00am GMT
MS3 are performing emergency maintenance, to replace equipment in the HU10 area.
Date and time (from and to) of Change:
2024-11-27 11:00 - 13:00
Description of the work:
Testing an incoming fibre further back in the network to trace a fault. Customers located in HU10 may experience up to 2 HOURS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 20 at 11:20am GMT
MS3 are performing emergency maintenance, to replace equipment in the HU4 area.
Date and time (from and to) of Change:
20/11/2024 11:20 - 12:20
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU4 may experience up to 1 HOUR interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 14 at 02:55pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU13 area.
Date and time (from and to) of Change:
14/11/24 FROM 14:55 TO 18:55
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU13 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 13 at 02:45pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU6 area.
Date and time (from and to) of Change:
13/11/2024 - 14:45 - 17:45
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU6 may experience up to 3 HOURS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 13 at 10:40am GMT
MS3 are performing emergency maintenance, to replace equipment in the HU3 area.
Date and time (from and to) of Change:
13/11/24 FROM 10:40 TO 14:40
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU3 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 11 at 04:00pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU13 area.
Date and time (from and to) of Change:
2024-11-11 16:00 - 18:00
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU13 may experience up to 2 HOURS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 11 at 02:40pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU13 area.
Date and time (from and to) of Change:
2024-11-11 14:40 - 15:40
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU13 may experience up to 1 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 11 at 01:00pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU9 area.
Date and time (from and to) of Change:
11/11/24 FROM 13:00 TO 17:00
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU9 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 08 at 01:00pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU3 area.
Date and time (from and to) of Change:
08/11/24 FROM 13:00 TO 17:00
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU3 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 07 at 11:50am GMT
MS3 are performing emergency maintenance, to replace equipment in the HU3 area.
Date and time (from and to) of Change:
2024-11-07 11:50 - 12:50
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU3 6PF may experience up to 1 HOUR interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 06 at 02:10pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU3 area.
Date and time (from and to) of Change:
06/11/24 FROM 14:10 TO 17:10
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU3 may experience up to 3HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 06 at 09:30am GMT
Dear Customer,
MS3 are performing emergency maintenance, to replace equipment.
Date and time (from and to) of Change:
06/11/2024 - 09:30 - 12:30
Description of the work:
FDT - 1-4 splitter replacement to improve the quality and stability of the MS3 network
Expected Impact:
Customers may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Thank you for your ...
Emergency Maintenance
Resolved Nov 05 at 01:40pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU5 area.
Date and time (from and to) of Change:
05/11/24 FROM 13:40 TO 17:40
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU5 may experience up to 5HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 05 at 12:45pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU4 area.
Date and time (from and to) of Change:
05/11/24 FROM 12:15 TO 16:15
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU4 may experience up to 4HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 05 at 09:25am GMT
MS3 are performing emergency maintenance, to replace equipment in the HU5 area.
Date and time (from and to) of Change:
09:25 - 10:25
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU5 may experience up to 1 HOUR interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 04 at 03:30pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU4 area.
Date and time (from and to) of Change:
04/11/2024 - 15:30 - 17:30
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU4 may experience up to 2 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Nov 04 at 01:35pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU13 area.
Date and time (from and to) of Change:
13:35 - 16:35
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU13 may experience up to 3 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Planned Maintenance
Resolved Nov 04 at 08:30am GMT
MS3 are expected to perform planned maintenance, which will affect some areas.
Date and time of Change:
Monday 4th November starting at 08:30 until 13:30.
There will be a time window between this timeframe where the connection will be interrupted while these works carry out, however MS3 will attempt to mitigate this where possible and could even finish this ahead of schedule.
Emergency Maintenance
Resolved Dec 17 at 11:25am GMT
MS3 are performing emergency maintenance, to replace equipment.
Date and time (from and to) of Change:
17/12/24 FROM 11:25 TO 17:25
Description of the work: (DELETE AS APPROPRIATE)
FDT - 1-4 splitter replacement to improve the quality and stability of the MS3 network
Expected Impact:
Customers may experience up to 6HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Thank you for...
Emergency Maintenance
Resolved Dec 06 at 09:40am GMT
Dear Customer,
MS3 are performing emergency maintenance, to replace equipment.
Date and time (from and to) of Change:
06.12.2024 09:40 - 13:40
Description of the work:
FDT - 1-4 splitter replacement to improve the quality and stability of the MS3 network
Expected Impact:
Customers may experience up to 4 HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Thank you for your s...
Emergency Maintenance
Resolved Dec 05 at 12:20pm GMT
MS3 are performing emergency maintenance, to replace equipment in the HU4 area.
Date and time (from and to) of Change:
05/12/24 FROM 12:20 TO 18:20
Description of the work:
Testing an incoming fibre further back in the network to trace a fault. Customers located in HU4 may experience up to 6HRS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Dec 04 at 11:45am GMT
MS3 are performing emergency maintenance, to replace equipment.
Date and time (from and to) of Change:
2024-12-04 11:45 - 13:45
Description of the work:
FDT - 1-4 splitter replacement to improve the quality and stability of the MS3 network
Expected Impact:
Customers may experience up to 2 HOURS interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Thank you for your support.
Emergency Maintenance
Resolved Dec 04 at 10:40am GMT
MS3 are performing emergency maintenance, to replace equipment in the HU4 area.
Date and time (from and to) of Change:
04/12/2024 10:40 - 13:40
Description of the work:
Splitter replacement to improve the quality and stability of the MS3 network. Customers located in HU4 may experience up to 3 interruption to their service, however we will endeavour to minimise the outage where possible and may complete the improvement activity ahead of schedule.
Emergency Maintenance
Resolved Dec 03 at 12:01am GMT
MS3 have identified that a Core Router requires an urgent software upgrade. The upgrade will be completed on Tuesday 3rd December at 00:01, the upgrade will incur an outage of 5 hours.
Date and time of Change:
Tuesday 3rd December from 00:01 until 05:00
Description of the work:
Core Layer 3 Router requires urgent software upgrade. Customers will experience a service outage from 00:01 until 05:00 on Tuesday 3rd December. If customers broadband services do not restore as expected at 05:00 we ...